Help & verification
How to prepare your account, what the cashier offers, where to find support and how to put the web app on your phone.
01Verification step by step
Open your profile and go to Verification. You will find three upload fields: identity, address and payment. Upload a clear photo or scan for each.
The casino reviews uploads and withdrawal requests. It may ask for further details, and you can send these to support at any time. Using the same name on everything makes the review faster.
02Documents
Identity
A passport, ID card, driver licence or another official document in their place.
Address
A utility bill, phone bill or bank statement showing your full name and address.
Payment
A screenshot or photo from online banking, a statement or your Skrill page that shows the deposit.
JPG, PNG or PDF, up to 10 MB per file.
03Deposits
Open the cashier using the Deposit button. The methods open to you are listed with their minimums. When we looked, these included cryptocurrencies (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from the equivalent of NZ$35.
Enter your bonus code before paying if you want a bonus. After the payment it is too late to add one.
04Withdrawals
Open the Withdraw tab in the cashier, then choose a method and an amount. Wagering on any active bonus must be completed first. Every winnings request is checked before payment, and the casino may ask you to confirm your identity and payment details.
Bonus winnings are limited as set out in the terms, so check the limits for the offer you used.
05Install the app
Slotornado is a web app, so nothing needs downloading from a store. Follow the steps below for your phone.
Android
1Open the site in Chrome and tap the three-dot menu.
2Select "Add to Home screen".
3Tap "Install".
iPhone (iOS)
1Open the site in Safari and tap the three dots in the address bar.
2Tap Share.
3Find "Add to Home Screen".
4Tap Add in the top right.
06Contact support
Live chat appears in the corner of every page on the casino site. You can also write to support@slotornado.com. Give your player ID and a short description, and attach screenshots where they help.