Help & ID checks
How to get your account ready, what the cashier offers, where to find support and how to put the web app on your phone.
01The ID check step by step
Open your profile and head to Verification. Three upload fields wait for you: identity, address and payment. Upload a clear photo or scan for each.
The casino looks over the uploads and your withdrawal requests. It can ask for extra details, and you can send them to support whenever. Using the same name everywhere speeds things up.
02Documents
Identity
Passport, ID card, driver licence or another official document in their place.
Address
A utility bill, phone bill or bank statement showing your full name and address.
Payment
A screenshot or photo from online banking, a statement or your Skrill page showing the deposit.
JPG, PNG or PDF, up to 10 MB a file.
03Deposits
Open the cashier with the Deposit button. The methods available to you appear with their minimums. When we looked, the list included cryptocurrencies (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from the equivalent of A$30.
Type the bonus code before you pay if you want a bonus. Once the payment has gone through, it is too late to add one.
04Withdrawals
Pick the Withdraw tab in the cashier, then a method and amount. Any active bonus has to be wagered first. Every winnings request is checked before payment, and the casino may ask you to confirm your identity and payment details.
Bonus winnings are capped under the rules, so read the caps for the offer you used.
05Install the app
Slotornado is a web app, so there is nothing to grab from a store. Follow the steps below for your phone.
Android
1Open the site in Chrome and tap the three dots.
2Pick "Add to Home screen".
3Hit "Install" to confirm.
iPhone (iOS)
1Open the site in Safari and tap the three dots in the address bar.
2Tap Share.
3Scroll down to "Add to Home Screen".
4Tap Add, top right.
06Contact support
Live chat sits in the corner of every casino page. You can also email support@slotornado.com. Include your player ID and a short description, and attach screenshots if they help.